Privacy policy.

WHO WE ARE AND HOW DO WE PROCESS YOUR PERSONAL DATA

Willow HR Consulting Ltd (company number 10491357) ("Willow HR" "we", “us”, or “our”) is committed to protecting the privacy of our candidates, clients and users of our website.

We want to provide a safe and secure user experience. We will ensure that the information you submit to us, or which we collect, via various channels (including our website, through written correspondence (including e-mail), conversations or meetings with our consultants, is only used for the purposes set out in this Privacy Policy.

Through this Privacy Policy we aim to inform you about the types of personal data we collect, the purposes for which we use the data and the ways in which the data is handled.  We also aim to satisfy the obligation of transparency under the UK GDPR and any other laws that may be applicable.

SCOPE

Protecting your personal data is our priority. This privacy policy explains how we process and protect personal data about:

  • business contacts at our clients and suppliers; and

  • users of our websites;

(collectively "you" or “your").

It also tells you about your privacy rights including your right to object to our processing. If you would like to contact us, please see the “How to contact us” section of this policy.

PERSONAL DATA WE COLLECT

Prospective Business Clients

We collect your contact details and data relating to your function or position to establish commercial relationships with your company.

Users of our website or apps

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

 This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Clients

We collect personal data such as your name, job title and contact details. We also process personal data about what communications we have had with you, and feedback that you provide about our candidates.  

If you provide information to us about a candidate (for example, if you confirm a candidate has worked with you or if you provide a reference), then we will obtain your details from the candidate and we will keep a record of the personal data that you provide to us about that candidate. 

Suppliers

We typically collect your name and contact details as a business contact for your organisation. 

PROVIDING YOUR PERSONAL DATA

In some cases, it will be necessary for you to provide personal data to us for us to work together. If you don’t provide us with the personal data we ask for, we may not be able to provide you with our services.

HOW WE USE YOUR PERSONAL DATA

Prospective Candidates and Business Clients

We use your personal data to:

  • determine if you may be interested in our services and how we can assist you;

  • to contact you and find out if you are interested in our services.

Clients

We use your personal data:

  • to provide recruitment services to you;

  • to communicate with you;

  • to get feedback from you on our services through client satisfaction surveys, in order to improve our services and to develop new services;

  • to maintain our business relationship with you;

  • to answer your enquiries when you contact us;

  • to fulfil contractual obligations to you;

  • to establish, exercise or defend legal claims; and

Suppliers

We use your personal data:

  • to communicate with you;

  • to maintain our business relationship with you;

  • to answer your enquiries when you contact us;

  • to fulfil contractual obligations to you;

  • to establish, exercise or defend legal claims; and

LEGAL GROUNDS FOR PROCESSING YOUR PERSONAL DATA

Under the UK GDPR, we rely on the following legal grounds to process your personal data:

(a)  Performing a contract - where, in order to perform our obligations under a contract with you or to take steps at your request to enter into a contract with us, it is necessary for us to process your personal data; 

(b)  Compliance with a legal obligation - where we need to process your personal data to comply with legal or regulatory obligations.

(c)  Our legitimate interests or those of a third party - including:

  • providing our services to you;

  • responding to your requests and enquiries (the legitimate interest of the Companies in this case is to maintain a constant and updated communication with clients and candidates, which is part of any commercial relationship);

  • optimising the performance of our website and user experience;

  • informing you about our offering;

  • ensuring that our operations are conducted in an efficient manner;

  • providing satisfaction surveys of our offering; and

  • contacting prospect business clients in order to establish commercial relationships with business clients.

AUTOMATED DECISION MAKING

We do not take decisions based on automated processing; there is always human intervention in taking a decision.

OTHER DISCLOSURES

In addition, we may disclose your personal data:

  • if we are legally required to do so; and

  • to law enforcement agencies, regulators or other government officials.

Keeping your personal data secure

We have implemented and maintain appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Only authorised personnel and third-party service providers are provided with access to personal data on a need-to-know basis, and these employees and service providers are contractually obliged to treat this information as confidential.

How long we hold your personal data for

We will keep your personal data for as long as we need to in order to fulfil the purpose we collected it for, which may be an ongoing purpose.

We keep some personal data for longer than others. To determine the appropriate retention period for personal data, we consider factors such as the purposes for which we process your personal data, including any legal, regulatory, accounting and reporting obligations, the nature and amount of personal data that we hold about you, and the potential risk of harm to you from unauthorised use or disclosure of your personal data.

Your rights in relation to personal data we hold about you

You have several rights under UK and EU data protection laws. These rights include the right to ask us for a copy of your personal data, to correct, delete or restrict processing of your personal data; to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process your personal data to meet a contractual or other legal requirement.

These rights may be limited, for example, if complying with your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests for keeping. We will inform you of any relevant exemptions we are relying on when we respond to your request.

HOW TO CONTACT US

Exercising your rights

To exercise your rights, or to withdraw your consent to processing, or to unsubscribe from receiving marketing communications from us, you can email laura@willowhr.com

Questions and Complaints

If you have any questions about our privacy policy, or about our processing of your personal data, or to make a complaint, you can email laura@willowhr.com

If you have unresolved concerns, and you live or work in the UK or believe that a personal data breach happened in the UK, you have the right to complain to the UK Information Commissioner’s Office who can be contacted at:

Telephone: 0303 123 11113
Website: https://ico.org.uk/concerns/
Post:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

CHANGES TO OUR PRIVACY POLICY

We may change this privacy policy at any time. If we do so, we will post updates on this site.