Case Study
Impartial and expert support for a sensitive investigation.
WHAT SHOULD YOU DO WHEN RELATIONSHIPS IN THE WORKPLACE BECOME CHALLENGING?
Even the best workplaces can face challenges when staff issues arise, whether due to conflicts, performance concerns, or dissatisfaction. These issues, if left unaddressed, can escalate, leading to a cascade of problems such as decreased morale, reduced efficiency, and even higher turnover rates.
THE CLIENT
Bremont: A luxury British watch maker. The only end-to-end watch manufacturer in the UK focussed on the highest quality standards, who are dedicated to ethical business practices and employee well-being.
THEIR NEEDS
Support for the internal HR team to conduct an impartial investigation into an employee issue that would prioritise clear communication and provide actionable steps post-investigation.
HOW WE HELPED
We provided our experience and expertise to support the HR team by conducting a thorough and objective investigation. We worked meticulously to understand the wider context of working relationships while prioritising sensitivity, impartiality, and professionalism. We delivered a comprehensive investigation report that included actionable recommendations to strengthen workplace relationships and prevent future incidents.
THE RESULTS
Our support provided the resource necessary for the internal HR team to complete the investigation with the focus it required, while still having the capacity to continue their day-to-day tasks and other projects. Due to our knowledge and experience in these areas, we were able to provide the reassurance that the investigation would be handled with exceptional skill and competence and be compliant with any regulations. Bringing an external team onboard for this investigation to ensure it was carried out swiftly and thoroughly served to reinforce the company’s desire to protect the wellbeing of their employees and support a healthy workplace culture.
“The Willow team have provided strategic and practical support that has been incredibly beneficial to both me and the business. They take the time to understand the objectives, the challenges and the context we operate to develop a solution bespoke for us, that genuinely makes a difference.”
Laura Collins, Chief People Officer